Liberal Democrats in Business

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Companies Guilty Of Failing To Inform Policy Holders Of Right To Complain

11.51.02am UTC (GMT +0000) Thu 11th Mar 2004

Norman Lamb MP, Liberal Democrat member of the Treasury Select Committee, responding to the Committee's report into the selling of endowment policies, said: "Companies accept there has been some mis-selling of policies, but what they have failed to do is clearly inform policyholders that they have a right to complain."

"What customers now need is access to clear and practical advice to try and make up their shortfalls."

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